Author: Thomas J. Salerno

Anyone who knows me well can tell you that I’m a very opinionated person. While I pride myself on being open to considering different points of view, the truth is, I still struggle mightily with listening to other people. However, I was recently reading the book by Mother Mary Francis, P.C.C., “But I Have Called You Friends: Reflections on the Art of Christian Friendship” and I came across the following passage, which made an immediate impression on me: 

“The person of intelligently strong convictions is ready to have them modified, expanded, or changed according to the counterevidence presented. Any persons of opposite convictions are friends to be listened to, not enemies to be warded off.”

As I read and reread that paragraph several times, I became decidedly uncomfortable. I began to ponder how often my convictions have gotten in the way of treating people with charity, even family members. My parents enjoy watching cable news. I do not. “Hot button” political issues tend to get my hackles up, so if I’m in the room when the talking heads happen to be on the TV, arguments too often break out. The question of student loan forgiveness, for example, has provoked more than a few heated exchanges. My immediate impulse when contradicted, is to get defensive or go on a counterattack. 

RELATED: Two Ears and One Mouth: Why We Should Listen More Than We Talk

In our 21st-century outrage culture, the art of listening is so important but is rarely practiced. Sadly, none of us is immune to the temptation to scapegoat people, whether family members or total strangers. It can be too easy for me to label people who don’t share my political convictions, religious beliefs, or cultural presuppositions as “enemies.” When I fail to treat the opinions of others with respect, empathy is quickly lost. 

There’s nothing wrong with holding strong convictions or defending your principles. Respectful listening doesn’t mean that you remain passive or completely disengage from a debate. Authentic dialogue is a form of active listening. True respectful conversation can be learned by doing it, through patient practice. I’ve found three simple and practical strategies that have been immensely helpful in keeping me mindful of my biases and of the respect owed to those who don’t share my opinions.

LISTEN: How to Have a Crucial Conversation

1. Be present

The first step in learning to listen is to eliminate distractions and simply be present. I can’t count how many times I’ve failed to be truly present in a conversation or debate. We’re all addicted to our smartphones these days, and when someone else is speaking, I can be sorely tempted to take out my phone and scroll through my social media feed or check my email. Not only is this an incredibly rude thing to do, but also I’m robbing myself of the chance to learn — to truly understand a different perspective from my own.

2. Don’t interrupt

“A fool takes no pleasure in understanding, but only in expressing personal opinion” (Proverbs 18:2). Ouch! Personally, this biblical one-liner hits a little too close to home. I’m a self-identified chatterbox and I know quite well that I have a bad habit of interrupting during conversations, trying to finish other people’s sentences or jumping in early with my counterarguments. This is disrespectful and a form of pride — many of us like to hear ourselves talk! Respectful silence shows that you value your discussion partner and are truly interested in what they have to say. 

3. Ask questions

Unless you ask questions, you’re not making enough of an effort to understand someone else’s position. If someone puts forth an argument or an assertion that makes my blood boil, my habitual reaction is to go on the attack. But when I began to slow down and ask questions (“Why do you believe that?” or “Could you please tell me more about your feelings on this?”) I found it easier to keep my emotions in check. I’ve even tried to rephrase my counterarguments in the form of questions. (“Have you considered this perspective?”) This kind of measured response signals respect for the opposing point of view. 

RELATED: Learning and Listening: Identifying My Blind Spots and Committing to Growth

True understanding

If, while the other person is speaking, you’re preoccupied with coming up with a witty rejoinder, or if you start interrupting, or if you retaliate without asking any questions, then you’re not making the effort to listen or cultivate genuine mutual understanding. Listening to understand rather than to respond is difficult, but it’s worth it. The epistle of St. James admonishes Christians to remain modest and restrained in speech: “You must understand this, my beloved: let everyone be quick to listen, slow to speak, slow to anger” (James 1:19). 

Honestly, I’m still a work in progress when it comes to keeping my temper during intense discussions. But I have begun to notice changes for the better. My family in particular, have commended me for the fact that I now make a point of keeping my cell phone in my pocket during conversations. They’ve noticed that I interrupt less and ask more questions. Our talks about current events have become more engaging and mutually fruitful, as we try to understand one another rather than simply “win” an argument.

Also, as I’ve made an effort to understand perspectives other than my own, my worldview has started to become less cramped and insular. I’ve learned to stop labeling people of different beliefs as “enemies” (or worse “sinners”) whose views can be easily discounted. After all, they are fellow children of God with infinite dignity who should be respected and loved. 

As the scribe correctly responds in Mark’s Gospel, “‘to love [God] with all your heart, with all your understanding, with all your strength, and to love your neighbor as yourself’ is worth more than all burnt offerings and sacrifices” (Mark 12:33).